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Job Descriptions

Emergency Services Dispatcher I / II


    EMERGENCY SERVICES DISPATCHER I & II

    Definition

    Under general supervision, the Emergency Services Dispatcher I/II will perform 9-1-1 call taking and dispatch duties for the City of Turlock Police and Fire Departments; to receive and dispatch incoming calls from external and internal customers, to operate the Department of Justice automated files to include national inquiries and input, to triage and prioritize the calls for service from the public in order to dispatch appropriate personnel; to perform clerical duties assigned to Communications to include but not limited to data entry, document processing, warrant processing, etc.

    Dispatchers work rotating shifts (including day shift, swing shift, cover shift and night shift), weekends and holidays and are subject to callback and overtime assignments. This position is assigned to the T.A.P.O. bargaining unit for labor relation purposes.

    The Emergency Services Dispatcher I – An entry level position with twelve (12) months prior police or fire dispatcher experience who serves an eighteen (18) month probationary period and is expected to promote to Emergency Services Dispatcher II.

    The Emergency Services Dispatcher II –An advanced level position with eighteen (18) months experience as an Emergency Services Dispatcher I with the Turlock Police Department and has a POST Basic Certificate

    Lateral Emergency Services Dispatcher Applicants – In order to be considered as a lateral POST Emergency Services Dispatcher for the Turlock Police Department, the applicant must have a California POST Basic Public Safety Dispatcher Certificate, be currently employed and working in a non-probationary status at a law enforcement agency in a communication center with a California POST agency for a minimum of eighteen (18) months. Lateral applicants may serve a twelve (12) month probationary period. Appointment may be made anywhere within the salary range of ESDI/II.

    ESSENTIAL FUNCTIONS: –Duties may include, but are not limited to the following:

    • Respond to and screen incoming telephone calls on 9-1-1 and miscellaneous phone lines in Communications
    • Dispatch appropriate personnel on calls received for police and fire
    • Operate the computer aided dispatch system (CAD) keeping track of all related events and times
    • Supply information to the public as needed
    • Operate the touch screen city wide radio system
    • Patch radio channels on multi agency/department involved incidents
    • Inquire and input data into the California Department of Justice CLETS System
    • Maintain confidentiality of information obtained
    • Compile DVD reports for court on calls for service as subpoenaed
    • Testify in court on calls received and handled while on duty
    • Perform a variety of related clerical work in the Communications Center
    • Process criminal warrants for service
    • Abstract and maintain records on warrants served

    Knowledge of:

    • Telephone operation techniques
    • Police and Fire emergency procedures
    • Operation of emergency radio systems

    Ability to:

    • Read, write, speak, and understand English fluently
    • Maintain typing proficiency at the job required level
    • Think clearly and quickly in emergency situations
    • Read computer screens and monitor visual changes
    • Multi task
    • Recall information given both verbal and written
    • Follow oral and written directions Compile information and maintain reports in CAD
    • Reference manuals for accurate input of data into CLETS and NCIC
    • Establish and maintain cooperative relationships with those contacted during the course of work

    • Locate major streets, public places, and landmarks in the city limits
    • Be able to receive and remember specific information received and dispatch emergency service calls expeditiously and correctly.
    • Successfully complete the Department of Justice CLETS required workbook (new employees must meet this requirement within six (6) months from date of appointment).

    MINIMUM QUALIFICATIONS

    EMERGENCY SERVICES DISPATCHER I

    Education:

    Be a high school graduate from a United States public or private high school.

    Or pass the General Education Development Test indicating high school graduation level

    Or pass the California High School Proficiency Examination.

    Or have attained a two (2) year, four (4) year, or advanced degree from an accredited college or university.

    Experience:

    Twelve (12) months experience as a dispatcher for a law enforcement or fire agency.

    Certificate:

    Typing certificate with a typing speed of thirty-five (35) words per minute net corrected

    DESIRABLE QUALIFICATIONS

    Certificates:

    P.O.S.T. Basic Dispatcher Certificate.

    EMERGENCY SERVICES DISPATCHER II

    Education:

    Same as Emergency Services Dispatcher I

    Experience:

    Eighteen (18) months as a Dispatcher I with the City of Turlock

    Certificates:

    P.O.S.T. Basic Dispatcher Certificate

    Typing certificate with a typing speed of forty-five (45) words per minute net corrected

    DESIRABLE QUALIFICATIONS

    P.O.S.T. Basic Dispatcher Intermediate Certificate

    PHYSICAL REQUIREMENTS

    Maintain the following physical abilities: See well enough to view computer screen and look up codes in required manuals; read maps and fine print; hear well enough on the telephone with a headset to assist the public with emergency and non-emergency situations; use hands and fingers for touch screens, answering phones, computer keyboard, and writing.

    Revised 5/92

    Revised 11/00

    Revised 8/17

    Revised 1/2018

    Reviewed and approved:

    _______________________

    Personnel Officer

    ___________________________

    Date



      For questions about City employment, please contact:

      Human Resources
      156 S. Broadway, Ste. 235
      Turlock, CA 95380-5454
      (209) 668-5540
      humanresources@turlock.ca.us
      Monday - Friday, 8AM - 5PM




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