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Job Descriptions

Emergency Services Dispatcher I / Ii


DEFINITION

Under general supervision to perform dispatching duties to include call taking from internal and external customers; to log and maintain all activity from field units in the computer aided dispatch system; to screen calls to determine priority and dispatch the appropriate equipment based on policy and procedure. Incumbent will make accurate entries and inquires into the nation wide computer.

Dispatchers work rotating shifts (including day shift, swing shift, cover shift and night shift), weekends and holidays and are subject to callback and overtime assignments. This position is assigned to the T.A.P.O. bargaining unit for labor relation purposes.

ESSENTIAL FUNCTIONS: Duties may include, but are not limited to the following:

  • Respond to and screen incoming telephone calls on 9-1-1 and miscellaneous phone lines in Communications
  • Dispatch appropriate equipment on calls received for police and fire
  • Operate the computer aided dispatch system keeping track of all related events and times
  • Supply information to the public as needed
  • Operate the touch screen 800 MHz city wide radio system
  • Patch radio channels on multi agency/department involved incidents
  • Inquire and input data into the California Department of Justice CLETS System
  • Maintain confidentiality of information obtained
  • Compile DVD reports for court on calls for service as subpoenaed
  • Testify in court on calls received and handled while on duty
  • Perform a variety of related clerical work in the 9-1-1 center
  • Process criminal warrants for service
  • Abstract and maintain records on warrants served

EMERGENCY SERVICES DISPATCHER I

MINIMUM QUALIFICATIONS

Knowledge of:

  • Location of major streets. public places and landmarks in the City limits
  • Telephone techniques
  • Police and Fire emergency procedures
  • Operation of 800 MHz radio system patch multi select- unit identification

Ability to:

  • Type 35 words per minute net corrected
  • Think clearly and quickly in emergency situations
  • Ability to multi task
  • Compile information and maintain reports in CAD
  • Follow oral and written directions
  • Operate the Department of Justice CLETS system
  • Establish and maintain cooperative relationships with those contacted during the course of work

EXPERIENCE AND EDUCATION

Education:

Equivalent to the completion of the twelfth grade.

Successful completion of the Department of Justice CLETS required workbook (employees not currently employed by the City of Turlock must meet this requirement within six months from date of appointment)

Experience:

Twelve months experience as a dispatcher for a police or fire agency

Certificate:

Typing Certificate with a typing speed of 45 words per minute net corrected

DESIRABLE QUALIFICATIONS

Certificates:

P.O.S.T. Basic Dispatcher Certificate

EMERGENCY SERVICES DISPATCHER II

MINIMUM QUALIFICATIONS

Knowledge of:

  • Location of major streets. public places and landmarks in the City limits
  • Telephone techniques
  • Police and Fire emergency procedures
  • Operation of 800 MHz radio system patch multi select- unit identification

Ability to:

  • Type 45 words per minute net corrected
  • Think clearly and quickly in emergency situations
  • Ability to multi task
  • Compile information and maintain reports in CAD
  • Follow oral and written directions
  • Operate the Department of Justice CLETS system
  • Establish and maintain cooperative relationships with those contacted during the course of work

EXPERIENCE AND EDUCATION

Education:

Equivalent to the completion of the twelfth grade supplemented by additional college course work in a related field.

Successful completion of the Department of Justice CLETS required workbook (employees not currently employed by the City of Turlock must meet this requirement within six months from date of appointment)

Experience:

Eighteen months as a Dispatcher I with the City of Turlock or thirty-six months of law enforcement or fire dispatching experience.

Certificates:

P.O.S.T. Basic Dispatcher Certificate

Typing Certificate with a typing speed of 45 words per minute net corrected

PHYSICAL REQUIREMENTS

Maintain the following physical abilities: See well enough to view computer screen and look up codes in required manuals; read maps and fine print; hear well enough on the telephone with a headset to assist the public with emergency and non-emergency situations; use hands and fingers for touch screens, answering phones, computer keyboard, and writing; and ability to use a foot transmitter for verbal communication to field units when hands are busy typing



      For questions about City employment, please contact:

      Human Resources
      156 S. Broadway, Ste. 235
      Turlock, CA 95380-5454
      (209) 668-5540
      humanresources@turlock.ca.us
      Monday - Friday, 8AM - 5PM




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