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Job Descriptions

Neighborhood Services Supervisor


DEFINITION

Under general direction of Community Services Division Manager or designee to plan, organize, promote, budget, schedule, direct, evaluate, coordinate and participate in assigned City programs and activities related to neighborhoods, code enforcement, abandoned autos, animal services, enforce city zoning, fire nuisance and related codes and regulations. Serves as the Principal liaison and coordinator with the Neighborhood Associations and other City service areas involved in neighborhood preservation activities. The incumbent supervises and ensures the provision in-service training for paid full and part-time personnel and volunteers and performs related work as required. This position is subject to overtime, evening, and weekend assignments, and is assigned to the Turlock Associated Police Officer bargaining unit for labor relationís purposes.

DISTINGUISHING CHARACTERISTICS

The Neighborhood Services Supervisor oversees the day to day activities of the Neighborhood Services unit supervising full time and part time staff involved in addressing a variety of code violations which have a negative impact on the quality of life in neighborhoods that can affect personal safety and property values.

ESSENTIAL FUNCTIONS: - Duties may include, but are not limited to the following:

  • Collaborates and partners with other City Service areas and outside agencies, community business and like organizations to encourage community activism and participation in community improvement
  • Supervises Animal Control Officers and the operation of the Animal Control Shelter
  • Supervises and participates in programs involving mistletoe, weed abatement, nuisance and code enforcement
  • Supervises and participates in programs involving abandoned and inoperable vehicle abatement on public and private property
  • Assist in the development of new Neighborhood Associations and serves as the City Liaison to all recognized Neighborhood Associations
  • Administers the Cityís anti-graffiti and abatement code
  • Coordinates and supervises assigned Community-wide special events and activities which promote community participation in improvement initiatives
  • Responds to land use and building safety complaints
  • Prepares, maintains and monitors program budgets within the scope of Neighborhood Services
  • As necessary, performs code enforcement activities in difficult or sensitive situations in support of the success of Neighborhood Services activities
  • Insures the proper processing of official notices and follow-up related to established deadlines
  • Coordinates with other departments regarding compliance activities and any related public hearings
  • Works with the City Attorney to determine compliance in difficult cases and provides support for prosecution violations
  • Keeps current on legislative actions and correspondence necessary to implement departmental objectives, studies and projects
  • Serves as staff member or representative to City appointed commissions, committees and/or task forces
  • Prepares publications to promote and advertise programs within assigned area
  • Serves as liaison to grant agencies and ensures that grant requirements are fulfilled
  • Creates and maintains ongoing educational materials for the community in reference to Neighborhood Resources, Code Enforcement, Abandoned Autos, and various permits
  • Recruits, interviews, trains and evaluates full and part-time employees and volunteers according to Police Services policies

MINIMUM QUALIFICATIONS:

Knowledge Of:

  • General organization and structure of Municipal government
  • City ordinances and regulations related to use of land
  • Elements of planning and zoning administration and use of related ordinances
  • Building codes, nuisance abatement practices and procedures
  • Investigation techniques, evidence collection and legal enforcement procedures
  • City Ordinances and regulations specifically related to animal control
  • Supervisory techniques and practices

Ability To:

  • Interact in a positive manner with public and co-workers
  • Insure appropriate processing of required notices and paperwork needed for enforcement activities
  • Provide effective leadership and supervision to assigned staff members
  • Read and evaluate basic maps, building plans, and property descriptions
  • Utilize tact and diplomacy in seeking compliance to codes
  • Interpret and apply detailed rules, regulations, and procedures
  • Work independently in discovering violations; gathering evidence and applying code enforcement procedures
  • Receive reports of code violations in person and by telephone
  • Complete appropriate report forms and related documentation
  • Properly evaluate complaints or observed violations and apply appropriate codes or regulations to bring violations into compliance
  • Receive complaints and work with property owners, neighborhood organizations, and other concerned parties to resolve nuisance issues and avert legal action where possible
  • Prepare written reports and make oral presentations to community groups and City commissions or the City Council
  • Maintain complex files and communicate effectively both orally and in writing
  • Establish and maintain cooperative-working relationships with those contacted during the course of work

EXPERIENCE AND EDUCATION

Experience:

Four years of experience in interpreting and enforcement of a combination of the following codes or regulations: public nuisance, zoning, municipal and animal control. One year of supervisory or lead experience is highly desirable.

Education:

Equivalent to an Associateís Degree from an accredited college in Planning, Community Development, Business Administration, Public Administration, Animal Science, Social Science, Administration of Justice or related field.

LICENSE OR CERTIFICATE

Possession of a valid Penal Code 832 Certificate (Arrest and Firearms) within six months from date of employment. Possession of a valid California Drivers License at the time of appointment, to be maintained as a condition of continued employment.

PHYSICAL REQUIREMENTS

Maintain the following physical abilities: see well enough to read instructions, read fine print, view computer screen, operate vehicles and equipment; hear well enough to converse on the telephone, on the radio and in person assisting individuals; bodily mobility to lift and maneuver supplies and equipment; use of hands and fingers for use of computer keyboard, copy machine, filing, writing, drive equipment and answering telephones; tolerate extreme fluctuations in temperature while performing essential functions and be able to lift equipment necessary.



    For questions about City employment, please contact:

    Human Resources
    156 S. Broadway, Ste. 235
    Turlock, CA 95380-5454
    (209) 668-5540
    humanresources@turlock.ca.us
    Monday - Friday, 8AM - 5PM




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