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Job Descriptions

Emergency Services Dispatcher, Lead


EMERGENCY SERVICES DISPATCHER, LEAD

DEFINITION

Under general supervision of the Public Safety Communications Supervisor, to act as a lead worker by training and mentoring other dispatching staff; The ESD, Lead is expected to act in the capacity of the Public Safety Communications Supervisor, performing lead supervisory responsibilities in the absence of, or at the direction of, the Public Safety Communications Supervisor: to train and complete written documentation on the progress of assigned trainee; perform all dispatch related duties as described in the Emergency Dispatcher II job description; complete assigned Department of Justice audits of records entered into CLETS.

ESD, Lead work rotating shifts (including day shift, swing shift, cover shift and night shift), weekends and holidays and are subject to callback and overtime assignments.

This position is required to shift bid on a seniority basis within its own job classification to staff each shift to include day shift, swing shift, and graveyard shift. In the event more than three ESD, Lead positions are filled, the ESD Leads will be allowed to bid for the cover shifts.

This position is assigned to the T.A.P.O. bargaining unit for labor relation purposes.

DISTINGUISHING CHARACTERISTICS

This is the advanced journey level class in the dispatcher series and is distinguished from the other dispatcher classifications by the more complex, responsible and sensitive duties assumed related to functioning at a level impacting broader City‑wide operations and greater consequence of error in completing assigned tasks.

SUPERVISION RECEIVED AND EXERCISED

General supervision is provided by a Public Safety Communications Supervisor or other professional level position. May exercise direct or indirect supervision over other subordinate dispatcher positions.

ESSENTIAL FUNCTIONS: -Duties may include but are not limited to the following:

  • Perform the essential functions of an ESD II
  • Assist in coordination with work schedules and provide lead supervision of employees during assigned shifts
  • Audit and maintain criminal warrant files
  • Assist in supervising the Communications Center in day to day operations
  • May complete Supervisor Notes and Observations, (SNO), memorandums documenting ESDs performance
  • Assist in one on one training of new emergency services trainee’s
  • Compile daily evaluations on trainee’s assigned
  • Compile reports of events handled and personnel involved
  • Compile DVD reports for court on calls for service when subpoenaed
  • Maintains confidentiality of all data from internal and external customers
  • Answers inquires and public complaints, dispatching appropriate units or equivalent to deal with reported emergencies
  • May perform a variety of related clerical work

MINIMUM QUALIFICATIONS

Knowledge of:

  • Operation of current Communications Radio System and procedural operations and policies
  • Location of major streets, public places, and landmarks in the City limits
  • Police and Fire emergency procedures
  • Reports available in CAD and RMS
  • Telephone techniques
  • Department policy and core values

Ability to:

  • Type 45 words per minute net corrected

  • Follow oral and written instructions
  • Think quickly and clearly in emergency situations
  • Ability to multi task
  • Ability to train new employees and articulate procedures covered
  • Complete daily documentation on trainee through written documentation
  • Compile information and maintain reports in CAD
  • Operate and train on the Department of Justice CLETS system
  • Establish and maintain cooperative relationships with those contacted during the course of work

EXPERIENCE AND EDUCATION

Experience:

One year of experience as a City of Turlock Emergency Services Dispatcher II

Education:

Equivalent to completion of the twelfth grade and a minimum of fifteen (15) units of college course work from an accredited college or university.

Successful completion of the Department of Justice CLETS required workbook

Certificates:

P.O.S.T. Basic Dispatcher Certificate

PHYSICAL REQUIREMENTS

Maintain the following physical abilities: See well enough to view computer screen and look up codes in required manuals; read maps and fine print; hear well enough on the telephone with a headset to assist the public with emergency and non-emergency situations; use hands and fingers for touch screens, answering phones, computer keyboard, and writing; and ability to use a foot transmitter for verbal communication to field units when hands are busy typing.

NOTE: In addition to the requirements noted above, promotion to the Lead Emergency Services Dispatcher classification will require a test process to validate ability to perform and instruct on higher level tasks.

Reviewed and approved: ______________________________________

DATE



      For questions about City employment, please contact:

      Human Resources
      156 S. Broadway, Ste. 235
      Turlock, CA 95380-5454
      (209) 668-5540
      humanresources@turlock.ca.us
      Monday - Friday, 8AM - 5PM




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