Police Communications And Dispatch Supervisor
Under general supervision provides supervision for the Emergency Dispatch Services unit and fulfills other technical support and project management assignments for public safety in functional areas such as specialized communication and software applications and equipment. Performs other job related work as required.
This position is designated as un-represented for Labor Relations purposes and is considered exempt under the Fair Labor Standards Act (FLSA).
SUPERVISION RECEIVED AND EXERCISED
General supervision is provided by a Police Captain. The job incumbent provides direct supervision to subordinate level clerical or technical/specialist staff in the Police dispatch services area.
This is a supervisor classification responsible for the supervision of discrete sub-divisional organizational component(s) and programs/functions within a department as determined by the Department Director (Chief), City Manager or City Council. Exercises policy interpretation and application for assigned program/functional area. The incumbent is expected to demonstrate technical competence while working as a team member and exercise independent judgment in a number of confidential and sensitive assignments. Duties and responsibilities are performed in accordance with municipal codes, ordinances, City policy, and related regulating entities.
EXAMPLES OF DUTIES
- Manages, oversees, staffs, trains and schedules 911 Emergency Dispatch Service staff.
- Provides team leadership for public safety related technology projects, changes or new equipment implementation plans.
- Reconciles and calculates bills for coordinating agencies for 911 services rendered.
- Performs troubleshooting, maintenance, and backup functions related to the Police AS400 functions.
- Inventories, registers, assigns, programs, and/or performs or coordinates repairs for specialized public safety communications equipment which may include laptop computers, radios, pagers and other equipment and software.
- Provides liaison with public safety equipment and repair vendors.
- Reboots systems, installs software, assigns passwords for public safety software.
- Oversees and performs random audits of DOJ computer system entries for stolen vehicles, guns, property and criminal history.
- Maintains and updates tables in the CAD software related to the records management system.
- Prepares and processes warrants for arrest.
- Coordinates prisoner pick-ups for out of the area facilities.
- Writes and documents procedures and maintains and updates 911 Training Manual.
- Conducts classes at the Academy related to assigned functions.
- Prepares specialized budgets related to assigned activities; assists in budget implementation; participates in budget forecasts; alerts manager of problems detected in budget related to planned programs, projects or expenditures.
- Researches, prepares, submits, reviews, coordinates and follows up on technology related grant requests from state and federal funding sources.
- Prepares technical reports; documents policies and procedures; performs research
- Provides technical assistance and coordination for presentations before various groups, including City Council, commissions, boards, committees, task forces, and on and off-site public meetings, as needed.
- Supervises staff including provision of timely performance evaluations; recommends and implements approved discipline; provides staff development; and maintains high standards necessary for efficient, professional operations.
- Answers questions; provides information to the public, other City departments, and other agencies; recommends and coordinates corrective actions; investigates, reports, documents and resolves complaints.
- Builds and maintains respectful, positive working relationships with staff, supervisors, outside agencies and the public using principles of good customer service; provides effective conflict resolution, as needed.
- Models appropriate professional supervisory conduct; maintains appropriate confidentiality of sensitive information; complies with and supports City policies and procedures, labor laws, and MOU provisions.
- Attends assigned meetings and training; interacts with outside agencies and commissions; participates in teams, or committees, as needed.
- Assures staff works in a safe manner; follows safety requirements; monitors and assures compliance with regulations and other legal requirements.
- Performs other duties, as assigned.
- Modern public safety related communication and emergency dispatch supervision processes, requirements, techniques, practices and equipment.
- Public safety related computer systems and software applications including troubleshooting, maintenance, and usage.
- Specialized public safety communication systems including radio, pager and other devices.
- Technical and operational aspects of assigned function or program area.
- Modern techniques of project management and team leadership.
- Modern office procedures, and methods including computer equipment, word processing, spread sheet, data base, graphic presentations and other needed specialized software applications, and internet and electronic communication usage and methods.
- Principles of record keeping and reporting; technical report writing and grant writing
- Budgeting procedures and techniques.
- Principles and practices of supervision, staff selection, training and personnel management.
- Principles of effective file management and time management
- Safe work practices and related regulations.
- Principles of conflict resolution and excellent customer service.
- Provisions, principles and practices of, municipal structure and organization
- Applicable federal, state and local laws, regulations and related guidelines including those of the FCC and the DOJ.
- Understand, maintain, backup, install, trouble shoot, program, repair, reboot and explain highly technical equipment and computer related applications used in assigned functions.
- Supervise the daily operations of the 911 emergency dispatch system to assure that all requirements and expected standards are met.
- Manage highly technical and complex projects related to public safety communication equipment and participate in or lead teams to implement projects.
- Understand complex state and federal regulations, laws, codes, policies and solutions in the area of law enforcement services related to emergency dispatch services and communications.
- Research and write complex loan, grant and program documents, and other technical reports and monitor processes.
- Understand City processes and procedures and specific requirements of assigned program area.
- Work with and control sensitive and confidential information.
- Estimate, track and project revenues and expenditures
- Plan, initiate, manage and complete complex and multiple simultaneous work assignments with a minimum of direction.
- Lead, manage, evaluate and train personnel effectively and maintain discipline.
- Organize, implement and supervise departmental goals and City objectives.
- Use computer and needed programs in a highly effective manner.
- Organize, analyze, manage and implement a variety of programs.
- Forecast and monitor a budget.
- Establish and maintain respectful, effective and cooperative working relationships with those contacted in the course of work.
- Communicate effectively, orally, electronically and in writing.
Two years of increasingly responsible technical, administrative or analytical experience in a public agency in related function areas or any experience that would have provided the opportunity to develop the required skills, knowledge and abilities.
EDUCATION & TRAINING:
Equivalent to an Associateís degree from an accredited college or university with significant course work in the areas of Public Administration, Criminal Justice, Administration of Justice or related fields.
LICENSE AND/OR CERTIFICATE:
Possession of a valid California Driverís License in the category necessary to perform essential duties of the position may be required as the time of appointment. Maintenance of a valid California Driverís license and proof of automobile liability insurance is a condition of continued employment.PHYSICAL REQUIREMENTS
Vision adequate to operate vehicles and office equipment, read instructions and follow directions; hearing adequate to converse on telephone and in person; body mobility adequate to drive and perform required office duties including reaching and bending for files and related office items; use of hands and fingers adequate for operating vehicles, writing, typing, computer, copier, and fax machine and related functions; ability to lift office files, binders and small office equipment, as needed.
Classification Spec Established: 2/02
Reviewed and Approved: