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Job Descriptions

Emergency Services Dispatcher Trainee


Under general supervision, to learn 9-1-1 call taking and dispatch duties for the City of Turlock Police and Fire Departments; to receive and dispatch incoming calls from external and internal customers, to learn to operate the Department of Justice automated files to include National inquires and input, to screen calls appropriate to prioritize the calls for service from the public to dispatch appropriate equipment based on the call screening; to perform clerical duties assigned to Communications to include warrant processing.

Incumbents will under go on the job training which is expected to take approximately four months. An Emergency Services Dispatcher Trainee will have the opportunity to promote to a Emergency Services Dispatcher I, and upon doing so will be required to successfully complete a 120 hour P.O.S.T. Certified Basic Dispatcher Course. The department will evaluate the progress of the trainee during the first twelve months of employment to determine when standards for promotion have been met.

Dispatchers work rotating shifts (including day shift, swing shift, cover shift and night shift), weekends and holidays and are subject to callback and overtime assignments. This position is assigned to the T.A.P.O. bargaining unit for labor relation purposes.

ESSENTIAL FUNCTIONS: Duties may include, but are not limited to the following:

  • Respond to and screen incoming telephone calls on 9-1-1 and miscellaneous phone lines in Communications
  • Dispatch appropriate equipment on calls received for police and fire
  • Operate the computer aided dispatch system keeping track of all related events and times
  • Supply information to the public as needed
  • Operate the touch screen 800 MHz city wide radio system
  • Patch radio channels on multi agency involved incidents
  • Inquire and input data into the California Department of Justice CLETS System
  • Maintain confidentiality of information obtained
  • Compile DVD reports for court on calls for service as requested
  • Testify in court on calls received and handled while on duty
  • Perform a variety of related clerical work in the 9-1-1 center
MINIMUM QUALIFICATIONSEducationEquivalent to completion of the twelfth grade

Successful completion of the Department of Justice CLETS Workbook within six months from date of appointment


Typing Certificate with a typing speed of 35 words per minute net corrected



P.O.S.T. Basic Dispatcher Certificate

Knowledge of:

  • Heavy phone and public contact experience
  • Operation of two way radio system
  • Operation of basic office equipment copy machine fax paging unit
  • Location of major streets, public places and landmarks in the City limits

Ability to:

  • Speak Spanish
  • Monitor closed circuit security cameras
  • Think clearly and quickly in emergency situations
  • Ability to read computer screens and monitor visual changes
  • Ability to multi task
  • Recall information given both verbal and written
  • Follow oral and written direction
  • Compile information and maintain reports
  • Reference manuals for accurate input of data into CLETS and NCIC

Maintain the following physical abilities: See well enough to view computer screen and look up codes in required manuals; read maps and fine print; hear well enough on the telephone with a headset to assist the public with emergency and non-emergency situations; use hands and fingers for touch screens, answering phones, computer keyboard, and writing; and ability to use a foot transmitter for verbal communication to field units when hands are busy typing

      For questions about City employment, please contact:

      Human Resources
      156 S. Broadway, Ste. 235
      Turlock, CA 95380-5454
      (209) 668-5540
      Monday - Friday, 8AM - 5PM

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