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Customer Feedback Program

In an effort to continue improving the Building Department's quality of services, we have created create a Customer Feedback Program. The goals of the program are multi-faceted and include extending and reinforcing communications between the Building Department and the community, displaying a community partnership approach to building regulation and follow up of community chatter which may indicate a failure to respond or overstepping of authority.

What best describes your building permit activity?

Simple project, i.e. re-roof, remove and replace existing equipment, such as HVAC, water heater, etc.
Minor construction i.e. Solar Panels, covered patio, kitchen remodel
Major residential construction: i.e. New Single family dwelling, significant addition or remodel of an existing residence
Commercial Tenant Improvements
Commercial or Industrial construction

What describes the motivation for your project (all that may apply)?

Residential Development
Residential Improvement
Commercial/Industrial Development
Commercial/Industrial Improvement
Response to a neighborhood complaint

Was the building department staff assistive in the processing of your permit application?

Very assisting
Somewhat assisting
Not very assisting
Not at all assisting

Was the building department staff accommodating in the inspection of your project?

Very assisting
Somewhat assisting
Not very assisting
Not at all assisting

Did the building department staff accommodate your needs and respond to questions in timely manner during permitting?

Very assisting
Somewhat assisting
Not very assisting
Not at all assisting

Did the building department staff accommodate your needs and respond to questions in timely manner during inspections?

Very assisting
Somewhat assisting
Not very assisting
Not at all assisting

Do you regularly work with other building department jurisdictions and received greater satisfaction?

No
Yes

If yes, where and which department have you received excellent customer service elsewhere for similar project(s)?



How might the City improve the permitting process?



In addition to the Building Department, did you also communicate with other City of Turlock Staff or visit City offices regarding your project?

No
Yes

If yes, do you have any comments you wish to include?



How might the City improve this the permit experience?



Other comments:



Please provide your contact information










For clarification or additional information about a project, or to set up a one-on-one meeting with staff, please contact:

Engineering Division
156 S. Broadway, Ste. 150
Turlock, CA 95380
(209) 668-5520
engineering@turlock.ca.us
Monday - Friday, 8AM - 5PM

To schedule a predevelopment meeting, please contact:

Planning Division
156 S. Broadway, Ste. 120
Turlock, CA 95380-5456
(209) 668-5640
planning@turlock.ca.us
Monday - Friday, 8AM - 5PM




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